Our Policies

 

We value each and every one of our clients at MD Esthetics.  Below are a few policies and guidelines that allow our centre to flow smoothly and best serve your needs.  If you have any questions, feel free to call us at 250.478.2336.    

 

Rescheduling/Cancellation Policy  

Please be aware we require 24-hours notice to cancel or re-schedule a booked procedure. If less than 24-hours notice is given, a re-booking fee of $50 will be applied to your next payment. This policy is applicable to booked services only. New consultations and follow-up appointments are exempt, though in consideration of other clients, 24-hours notice for cancelling these appointments would be most appreciated.

 

Arriving for your appointment

We appreciate you arriving 10 minutes prior to your scheduled appointment time.  This allows us time to get some preliminary steps completed prior to you seeing the doctor or clinician. For initial consultations, there’s a brief health history form for you to complete and we’ll take photos that will assist you and the doctor during your consultation.  The photos are solely for clinical assessment purposes and will only be viewed by you and the doctor.  Similarly, additional photos may be taken at follow-up appointments to track your progress. 

 

Make-up

In order for our physicians to best assess your esthetic goals, we suggest that you refrain from wearing make-up to your initial consultation. If this is not possible, we can provide you with skin care products to remove your make-up after you arrive. One of our professional make-up artists will be happy to apply Jane Iredale Mineral Make-up immediately following your appointment.